Box Office Hours
*Labor Day – Memorial Day
The Box Office is Open Monday through Friday from 10 AM to 5 PM and Saturday from 10 AM to 2 PM. On performance nights, the Box Office will stay open until the show begins. On Sundays with performances, the Box Office will open 3 Hours before doors open.
During the Summer, the Box Office is open Monday through Thursday from 10 AM to 5 PM. Friday & Saturday Hours are limited and subject to change based on performances. Please call ahead before making a trip to purchase tickets on these days.
HOW TO PURCHASE TICKETS:
Tickets can be purchased at the following locations for all Palace Theatre Events:
• The Palace Theatre Box Office located at 19 Clinton Ave (on the Clinton Avenue Side of the theatre)
• Online at Ticketmaster.com
• Ticketmaster Charge-By-Phone at 800-745-3000
• All Ticketmaster Outlets
We accept CASH and all major Credit Cards (Mastercard, VISA, American Express & Discover).
Checks are not accepted at the Palace Theatre Box Office for any purchases.
PLEASE NOTE: All tickets purchased in person at the Palace Theatre Box Office are subject to an additional $2 per ticket fee.
WILL CALL: Will Call is located inside the theatre during performance nights. Tickets are available for pick up One Hour Prior to the performance.
Exchanges and Refunds:
Refunds are issued ONLY in the event of a show cancellation or date change. To receive a refund, tickets should be brought to their original point of purchase, refunds cannot be given at any location except where tickets were originally purchased. Refunds are available up to One Year from the original performance date. There are no exchanges offered on any purchased tickets. There are no refunds or exchanges for any reason for complimentary tickets.
LOST, STOLEN OR DAMAGED TICKETS:
The Palace Theatre DOES NOT replace lost, stolen or damaged tickets. Tickets are the responsibility of the purchaser. Please store your tickets in a safe and convenient location.